FAQ's

Check-in 4:00 PM Check-out 11:00 AM

8:00 AM - 4:00 PM

Guarantee: At the time of booking, the cost of the first night + tax of the cabin is charged, guaranteeing your reservation. 30 days prior to your arrival, the credit card on file will be charged for the remaining balance. 

If your reservation is under 30 days from your arrival date, the full cost of the reservation will be charged at the time of booking.

Guests who booked via third-party travel professionals are advised to contact their booking provider for information on their policies.

Cancellation Policies:

For our garden cabins (A cabins), 50% of the reservation amount is refundable outside of 30 days prior to check-in. At or within 30 days prior to check-in, the remaining balance will be charged to the card on file and the reservation cannot be cancelled. 

For our multi-bedroom cabins (B and Superior cabins), 50% of reservation amount is refundable outside of 60 days prior to check-in. At or within 60 days prior to check-in, the remaining balance will be charged to the card on file and the reservation cannot be cancelled. 

To cancel your reservation, click here or email the resort, and we will send you a cancellation confirmation email and remove you from further contact regarding your reservation.

If you booked through a third-party booking platform (Airbnb, Vrbo, Booking.com, Expedia, etc.) and not direct with Keweenaw Waters Resort, you will need to contact that agency to make reservation changes.

There are no exceptions to our cancellation policy - cancelled flights, car trouble (or other factors affecting ability to travel), weather conditions, illness, voluntary departure, cancellation of event(s), evictions or any other circumstance. No refunds will be issued for early check-out.

*So how do you cover yourself from unknowns? Simple, purchase trip cancellation protection.

TRIP CANCELLATION PROTECTION -OPTIONAL

Weather in the U.P. is unpredictable, as is life. From blizzards to family emergencies, we know things arise and bring a change to plans. For your protection we encourage our guests to purchase trip cancellation insurance. There are a variety of providers.

To sign up for a no-questions-asked trip cancellation protection, we will send you an email with a link. It is an easy insurance sign up from one of our trusted third-party providers

Personal Belongings

Our property insurance does not cover your belongings from damage or loss. Your items are your responsibility and should be insured by you.

If you would like to make a modification to your reservation, please email us and we will try our best to accommodate your request according to our availability.

If you booked through a third-party booking platform (Airbnb, Vrbo, Booking.com etc.) and not direct with Keweenaw Waters Resort, you will need to contact that agency to make changes or to cancel your reservation.

There will be parking located directly in front of your cabin.

Our Pet Policy - Read Carefully and Consider Before Bringing A Pet:

Cabins 19 - 24 welcome well-behaved, house-trained dogs with a fee of $50 per pet with a limit of 2. This fee does not cover any damages to the cabin or excessive clean-up. Damages and additional cleaning caused by pets will incur an additional bill to be determined.

To maintain the condition of our furniture and ensure its enjoyment for all guests, please keep your four-legged friend(s) on the floor. If this is improbable, please bring your own linens/blanket for your pet. If resort bedding is used by your pet, a $35/item fee will be assessed.  Absolutely no pets on the beds. 

If your pet is a barker, it should be left at home.  The pet owner is responsible for noise and pet waste cleanup. Please ensure waste is picked up and removed. Only use natural areas for the pet to relieve themselves, never the deck or patio.  We ask that your pets be kept on a leash or under voice command at all times when outdoors out of consideration for other guests.    Do not leave your pets unattended, even for an hour. 

Thank you for your cooperation and understanding of our pet policy.  

• Fully equipped kitchens with cookware & eating utensils etc.
• Queen beds with extra pillows/blanket
• Plenty of hand & bath towels for everyone
• Outdoor eating areas and decks
• Laundry facilities in each cabin with detergent/fabric softener
• High-speed WiFi
• Self-check-in
• Waterviews of the Portage Canal
• Electric & sewage & water hookups at all our tent or RV sites (Summer 2025)
• Boat launch, boardwalk, firepits, playground, dog run, & more! (Summer 2025)
• Roku TV 
• Hot water
• Carbon monoxide and smoke alarm
• Fire extinguisher
• First aide kit
• Gas BBQ grill
• Free parking on premises

Each cabin includes a washer and dryer.

17800 Canal Road, Houghton MI 49931

Our Smoking/Vaping/Burning Policy: Candles, incense, fireworks, turkey grease fryers, and charcoal barbeques are not allowed inside or on cabin property, including decks. Smoking is not allowed inside the cabins. For guests who smoke: you may do so outside only. Please contain butts/refuse to a receptacle. There is a $250 fee charged to the card on file if discovery the policy was not respected.

There is no lifeguard on duty. Please enjoy the water safely and responsibly. There isn't a beach but bring a fishing pole as the water drops off fast.  No water access until Summer 2025.

Belongings left behind will be held for two weeks. After this time, unclaimed items will be donated. We will ship your items to you for the shipping cost. 

The resort does not have charging stations for electric vehicles. Resort outlets are not to be used to charge guest vehicles. If discovered, expect $50/charge per occurrence.

All registered guests and accompanied visitors are asked to adhere to our "Quiet-Time" hours of 10:00 PM - 8:00 AM. All of our cabins are located in a resort setting, out of respect for your neighbors we ask that you please keep music and noise at a considerate volume regardless of the time of day. We ask all guests to be respectful and courteous to all other visitors in the resort in general.

Your cooperation is well-appreciated! 

We ask that guests be mindful with our property to ensure its enjoyment for all guests. All of our cabins are privately owned. The registered guest agrees to indemnify the owner and Keweenaw Waters Resort of any damages to the cabin which result from the renter's occupancy including furnishings, household items, and/or damages found upon arrival. The registered guest assumes full responsibility and is the one who will be charged for any damages their group causes to the property.

Upon leaving the cabin for any time, we ask all guests to ensure the cabin is not left unsecured in order to prevent any items or property from being stolen or damaged. Stolen or damaged property will be the responsibility of the registered guest.

Indoors/Outdoors-What you haul in, you haul out. Guests are to bring all garbage to the resort dumpster. Kitchens are to be emptied of all food, dishes cleaned. Never dump food waste or grease down any drains. Use trash cans for trash and not the toilet. The cabin is to be left in good condition. Excessive cleaning fees will apply $50/hr. Please help us keep our unit litter free by remembering to pick up any personal trash, equipment, personal belongings etc. This will help us keep our property in good shape for the enjoyment of all our guest.

While we aim to keep our equipment in every cabin in good working condition, there are chances of appliances or amenities not working or breaking down completely even after pre-arrival inspections have taken place. Due to these unpredictable circumstances, we ask that you please notify our office of any issues so we can help get them resolved.

Your room will not receive housekeeping during your stay, if you should like fresh linens, please contact us.

Lots will be plowed and unit doorways shoveled as often as weather demands.

Superior Mobile RV Repair

• Call or Text: (970) 415-3306 
• Call: (906) 201-4294

How does Roku TV work? 

You don't have to have an active Roku account to watch Roku TV.  Once you follow the prompts below or on the TV, you may decide you want to start a Roku subscription.  To watch paid channels, a credit card is required. Many channels are free, however!

1. Push the red power button on the Roku remote to turn on the TV

2. The TV is already set up in Guest Mode so follow the prompts and enter your dates of stay at the cabin

3. If you already have a Roku account, enter the email address tied to that account and all of your current subscriptions will appear.

4. If you don't have an email, you can watch the channels provided on the Roku home screen.

5. As with all TV, some channels are free and some require a subscription, it is up to you.  

6. When the date of your stay ends (as inputed at set up), the Roku TV automatically logs you out.

Do you offer travel insurance?

Yes we do! Weather in the U.P. is unpredictable, as is life. From blizzards to family emergencies, we know things arise and bring a change to plans. For your protection, we encourage our guests to purchase trip cancellation insurance.  To sign up for no-questions-asked trip cancellation protection, we will send you an email with a link. It is easy insurance sign-up from one of our trusted third-party providers or view the link below.

*Please note: You will only be able to purchase insurance once you have booked your stay.

EASY INSURANCE SIGN UP

Sample Policies

For guests who wish to view a sample policy prior to purchase, they can simply follow the links below and select their state of residence to view sample policies

STANDARD TRAVELCANCEL FOR ANY REASON